Problem Solving & Decision Making

Problem Solving & Decision Making

You know that feeling when you're staring at a problem at work and thinking "there's got to be a better way to handle this"? Maybe it's the same issue that keeps popping up in your team meetings, or you're stuck between two options and neither feels quite right. We've all been there - and honestly, most of us were never actually taught how to tackle problems systematically or make decisions with confidence.

Here's the thing about workplace problems: they're rarely as straightforward as they seem on the surface. What looks like a simple staffing issue might actually be about communication breakdowns. That budget problem might really be about unclear priorities. And when you're making decisions under pressure (which let's face it, is most of the time), it's easy to go with your gut or just pick the quickest option rather than the best one.

This course is for anyone who's tired of feeling reactive instead of proactive. You'll learn practical frameworks that actually work in real situations - not just theoretical models that sound good on paper. Think structured approaches to breaking down complex problems, ways to gather the right information without getting stuck in analysis paralysis, and techniques for evaluating options that help you sleep better at night knowing you made the right call.

We'll work through real scenarios like managing competing priorities when everything seems urgent, dealing with problems that don't have obvious solutions, and making tough decisions when you don't have all the information you'd like. You'll also pick up strategies for getting your team involved in problem solving workshops without it turning into endless discussion sessions that go nowhere.

The best part? These aren't skills you'll only use at work. Once you start approaching challenges with this kind of clarity and structure, it becomes second nature whether you're dealing with a supplier issue, planning a project, or even figuring out personal decisions.

What You'll Learn

You'll walk away with a toolkit of proven methods for identifying the real problem (not just the obvious symptoms), generating creative solutions that you might not have considered otherwise, and evaluating your options objectively. We'll cover how to involve the right people at the right time, when to make quick decisions versus when to slow down and gather more input, and how to communicate your reasoning so others buy into your solutions.

You'll also learn to recognise your own decision-making patterns - the shortcuts and biases we all have that sometimes lead us astray. Plus, we'll tackle the tricky stuff like making decisions when the stakes are high and you're feeling the pressure, dealing with problems that seem to have no good solutions, and knowing when to stick with a decision versus when to pivot.

The Bottom Line

Stop feeling like you're constantly putting out fires and start getting ahead of problems before they become crises. This course gives you the confidence to tackle complex challenges systematically and make decisions you can stand behind. You'll spend less time second-guessing yourself and more time actually solving the things that matter. Perfect for anyone who wants to move from reactive problem-solving to strategic thinking that prevents problems in the first place.

Perth